Privacy Policy

Hello Neighbor LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Hello Neighbor mobile application and related services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials and profile information
• Location data (with your consent)
• Business information (for service providers)
• Communications with other users
• Reviews and ratings you submit

Automatically Collected Information

We automatically collect certain information when you use our app:

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features used, pages viewed, time spent)
• Location data (if you enable location services)
• Log data (IP address, browser type, access times)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect consumers with service providers
• Process payments and manage subscriptions
• Send notifications and updates
• Analyze usage patterns and improve user experience
• Ensure platform security and prevent fraud
• Comply with legal obligations

Information Sharing

We may share your information in the following circumstances:

• With Service Providers: To facilitate connections between consumers and businesses
• With Third-Party Services: For payment processing, analytics, and other essential services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights and Choices

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Opt out of marketing communications
• Control location sharing settings
• Request data portability

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in our app and updating the "Last Updated" date.

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