Terms of Use

These Terms of Use ("Terms") govern your use of the Hello Neighbor mobile application and related services ("Service") operated by Hello Neighbor LLC ("we," "our," or "us").

1. Acceptance of Terms

By downloading, installing, or using the Hello Neighbor mobile application, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our Service.

2. Description of Service

Hello Neighbor is a hyper-localized community-specific service provider platform that connects residents with trusted local businesses. Our Service includes:

• Consumer features for discovering and connecting with service providers
• Provider features for managing business profiles and customer interactions
• Community features for reviews, ratings, and communication
• Subscription management and payment processing

3. User Accounts

Account Creation

To use certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. User Conduct

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Post false, misleading, or fraudulent information
• Harass, abuse, or harm other users
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Use the Service for commercial purposes without authorization

5. Provider Responsibilities

If you are a service provider using our platform, you agree to:

• Provide accurate and truthful business information
• Maintain appropriate licenses and insurance
• Respond to customer inquiries in a timely manner
• Provide services as advertised
• Comply with all applicable laws and regulations
• Maintain the quality and safety of your services

6. Consumer Responsibilities

As a consumer using our platform, you agree to:

• Provide accurate information when contacting providers
• Respect provider time and availability
• Provide honest and constructive reviews
• Not misuse the platform for harassment or fraud
• Verify provider credentials and insurance independently

7. Content and Reviews

User-Generated Content

You retain ownership of content you submit to our Service. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content in connection with our Service.

Review Guidelines

Reviews must be based on actual experiences and must not contain:

• False or misleading information
• Personal attacks or harassment
• Spam or promotional content
• Inappropriate or offensive language

8. Payment Terms

Subscription Services

Some features of our Service require a paid subscription. Subscription fees are billed in advance and are non-refundable except as required by law.

Payment Processing

We use third-party payment processors to handle payments. By making a payment, you agree to the terms and conditions of our payment processor.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

10. Intellectual Property

The Service and its original content, features, and functionality are owned by Hello Neighbor LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

IN NO EVENT SHALL HELLO NEIGHBOR LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

13. Indemnification

You agree to defend, indemnify, and hold harmless Hello Neighbor LLC from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service.

14. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Hello Neighbor LLC is incorporated, without regard to its conflict of law provisions.

16. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

17. Contact Information